Contact us
Registration, Vocational Placement and CRICOS - VET Delivery only
For all registration and vocational placement and CRICOS - VET delivery only enquiries contact:
Telephone: 3227 8808, 3222 2775
Facsimile: 3404 3460
Email: registrationservices@deta.qld.gov.au
Web: http://training.qld.gov.au/training-organisations/index.html
Mail:
Registration Services
Training and International Quality
Department of Education and Training
LMB 527
Brisbane Qld 4001
Audit
For all audit enquiries contact:
Telephone: 3247 5102
Facsimile: 3247 5488
Email: auditservices.tiq@deta.qld.gov.au
Web: www.training.qld.gov.au/audit
Mail:
Audit Services
Training and International Quality
Department of Education and Training
LMB 527
Brisbane QLD 4001
Complaints about a training organisation
If you are not satisfied with the quality of service or the training you have received, speak to your training provider first as they can provide you with information about how to lodge a complaint. RTOs are required by national standards to handle complaints efficiently and effectively.
If you are not satisfied with the way your training provider has handled your complaint, lodge a complaint with the Department of Education and Training which has complaints handling procedures to ensure all complaints are comprehensively investigated and managed. Complaints should be sent via email to TO.complaints@deta.qld.gov.au or posted to the address below:
Training and International Quality
Department of Education and Training
LMB 527
Brisbane QLD 4001.
More information about how to make a complaint can be found in the Do you have a complaint about the quality of your training? (PDF, 115KB) brochure.
Fore more information about how the department handles complaints against registered training organisations, refer to Complaints against registered training organisations (RTOs) Frequently asked questions.
Feedback about the service received from Training and International Quality
Should you wish to provide feedback or make a complaint about the service or staff from Training and International Quality, please write to the Executive Director, at the following address:
Executive Director
Training and International Quality
Department of Education and Training
LMB 527
Brisbane Qld 4001
Once received, your feedback or complaint will be acknowledged within five working days. Matters requiring investigation will be responded to within 10 working days, summarising the outcome or options for resolution.