Apprenticeships Info provides Queenslanders with advice, support and referrals relating to apprenticeships, traineeships and training options.
We are committed to providing a high standard of easily accessible customer service. Our commitment to customer service is outlined in our customer service charter.
- In person
- Complaints relating to a training contract.
For enquiries, compliments and complaints, email email@example.com. We endeavour to answer general enquiry emails within 2 business days of receipt (with the exception of application forms which may take up to 10 business days).
Apprenticeships Info provides apprentices, trainees and other stakeholders of the apprenticeship and traineeship system with a number of self-service applications which may answer the query you have. Visit the About us page to find out more.
The Apprenticeships Info telephone and email service operates Monday to Friday from 8.30 am to 4.45pm.
Telephone: 1800 210 210*
*Calls are toll free from landlines. Calls from mobiles or pay phones are extra.
Users who are deaf or have a hearing or speech impairment can call 1800 numbers through the National Relay Service:
- TTY users phone 133 677 then ask for 1800 210 210
- Speak and Listen (speech-to-speech relay) users phone 1300 555 727 then ask for 1800 210 210
internet relay users connect to the National Relay Service and then ask for 1800 210 210.
A list of Training regional office locations can be found on the Training website, including a Find your local DESBT office document to search for your closest office if you are unsure.
Complaints relating to a training contract
Employers, apprentices, trainees, parents/guardians and other persons with sufficient interest may lodge a complaint with the department relating to their training contract. Visit the ATIS-002 Complaint about or appeal against a decision information sheet for more details and to find out how to submit your complaint.
Complaints to the Training Ombudsman
The Queensland Government has established the Training Ombudsman, providing a free, confidential, and independent service to review and resolve enquiries and complaints from apprentices, trainees, students, employers and other stakeholders of the Queensland vocational education and training (VET) sector.
The Training Ombudsman also plays an advocacy role for the VET sector by reporting on systemic issues and advising the Queensland Government on ways to improve the VET system.
Contact the Training Ombudsman:
Phone: 1800 773 048