Complaint about or appeal against a decision
Complaint about or appeal against a decision (PDF, 177KB)
Lodging complaints with the Department of Education and Training
An employer, apprentice/trainee, parent/guardian and other persons with sufficient interest may lodge a complaint with the department regarding:
- training delivered to the apprentice or trainee under the training plan
- adequacy of the facilities, range of work and supervision provided by the employer
- circumstances in which the contract was signed or amended or cancelled
- the handling of a matter by the regional office
- general apprenticeship or traineeship arrangements
- certain services provided by training organisations who deliver training to apprentices and trainees.
The department may refuse to deal with complaints that are considered frivolous, lack substance, are unnecessary or unjustifiable; or the person making the complaint does not have a sufficient interest.
Complaints may be lodged using the online apprenticeship or traineeship complaint form (PDF, 123KB) or phone Apprenticeships Info on 1800 210 210.
Complaints the department cannot deal with
It is important to note that the department cannot deal with matters already being considered or have been decided by the Queensland Industrial Relations Commission (QIRC).
If the complaint is about the quality of training provided by the registered training organisation, lodge a complaint with the Australian Skills Quality Authority.
Persons concerned with wage entitlements and unfair dismissal, may lodge a complaint with the Fair Work Ombudsman by phoning 13 13 94.
If you have already complained to the department and were unsatisfied with the response, the next step may be to contact the Training Ombudsman, which is a free, confidential and independent service, established by the Queensland Government.
The Training Ombudsman reviews, and attempts to resolve enquiries and complaints from apprentices, trainees, students, employers and other stakeholders of the vocational education and training (VET) sector in Queensland.
Contact the Training Ombudsman
PO Box 15090
City East QLD 4002
Phone: 1800 773 048
Appeal to QIRC
A person aggrieved by certain decisions made by the department may appeal to QIRC. A parent/guardian of an apprentice or trainee cannot be the aggrieved person for any of the decisions listed below.
QIRC may only hear an appeal on decisions relating to:
- an order for discipline
- cancellation of a training contract by the department, but only when the contract has been cancelled due to:
- a substantial change in a party's circumstance affecting the party's capacity to perform their obligations under the training contract
- the training contract contained false or misleading information
- the employer's failure to comply with their obligations under the training contract or Further Education and Training Act 2014
- cancellation of a certificate of completion
- the declaration of a prohibited employer.
The application to appeal must comply with the requirements of the Industrial Relations Act 1999 and be filed with QIRC within 21 days of the aggrieved person being given an information notice of the decision by the department. However, QIRC may extend the time for starting an appeal.
In addition to appealing against a decision to QIRC, a person may apply to QIRC, at the same time, for a stay of the decision they are appealing against. An approved stay of a decision temporarily stops the decision from being carried out.
QIRC has the authority to dismiss the appeal, amend the decision, or make an entirely new decision. The decision of QIRC is final and conclusive.
Contact the QIRC
GPO Box 373
Brisbane QLD 4001
Phone: (07) 3227 8060