​​Assistance and support

Version 6.3
July 2015
Assistance and support (PDF, 79KB)

Information​​​​ to get started

During the term of an apprenticeship or traineeship parties may seek assistance or support from the Department of Education and Training or their Australian Apprenticeship Support Network (AASN) provider. There are also various organisations available to provide support to employers, apprentices and trainees when more serious concerns arise.

Who can help?

Department of Education ​​and Training

Some of the issues facing employers and apprentices or trainees that the department (or their AASN provider) can provide assistance with are:

  • communication problems
  • workplace mediation
  • negotiation and conflict resolution
  • emotional and mental health issues
  • personal issues
  • absenteeism and behavioural issues.

Seeking assistance from the department may result in the department making decisions relating to the training contract or referring the employer, apprentice or trainee to other community-based government specialist services.

Community-based and go​​vernment specialist services

Where an issue requires specialist attention the department will refer the apprentice or trainee to an appropriate community-based organisation, for example:

Lifeline (available 24 hours) - www.lifeline.org.au or 13 11 14

Relationships Australia - www.relationships.org.au or 1300 364 277

Kids Help Line - www.kidshelpline.com.au or (free call) 1800 551 800

Crisis Care (Department of Communities) - (free call) 1800 177 135

Working Women Queensland - www.wwq.org.au or (free call) 1800 621 458.

For assistance or support that the above organisations cannot provide, visit My Community Directory or www.qld.gov.au/community/.

Other advocacy services

The following statewide services may be useful in relation to all types of employment issues:

​Anti-Discrimination Commission Queensland - 1300 130 670 or www.adcq.qld.gov.au

Unions and employer associations - to access a union or ​​employer association relevant to the apprenticeship or traineeship industry visit the Fair Work Ombudsman website​.

Unfair treatment​ in the workplace

Apprentices or trainees should be treated the same as any other employee in a workplace.

Workplace harassment can include:

  • ​behaviour that is repeated, unwelcome and unsolicited
  • behaviour that you consider to be offensive, intimidating, humiliating or threatening
  • behaviour that a reasonable person would consider to be offensive, intimidating, humiliating or threatening
  • ridicule (e.g. name calling, racist jokes)
  • ​physical and emotional intimidation (e.g. physical threats or abuse, display of threatening or offensive slogans).​

Apprentices and trainees who feel they are being treated unfairly should take action as soon as possible. This may be difficult, but will provide the best chance to work through the problem.

For further infor​​mation

Phone Apprenticeships Info on 1800 210 210 or the AASN provider for the training contract.

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Last updated
19 December 2016