​​​​​​Assistance and support

Version 7
June 2018
Assistance and support (PDF, 135KB)

Information​​​​ to ge​​t started

During the term of an apprenticeship or traineeship, an employer, apprentice or trainee, may seek assistance or support from the Department of Employment, Small Business and Training, their Australian Apprenticeship Support Network (AASN) provider or, for more serious concerns, various other organisations.

W​ho can help?

Department of Employment, Small Business ​​and Training

Some of the issues facing employers, apprentices or trainees that the department (or their AASN provider) can provide assistance with are:

  • communication problems
  • workplace mediation
  • negotiation and conflict resolution
  • emotional and mental health issues
  • personal issues
  • absenteeism and behavioural issues.

The department, in providing such assistance, may need to decide matters relating to the training contract or refer the employer, apprentice or trainee to other community-based and government specialist services.

Community-based and go​​vernment specialist services

Where specialist attention is required, the department will refer the apprentice or trainee to an appropriate community-based organisation, such as:

If the above organisations are unable to help, visit My Community Directory or the Queensland Government's Community support website for more options.

Other advocacy services

The following services may be useful in relation to all types of employment issues:

Unfair treatment​ in the​ workplace

Apprentices and trainees should be treated fairly in a workplace, just as any other employee.

Examples of unfair treatment include:

  • ​behaviour that is repeated, unwelcome and unsolicited
  • behaviour that you consider to be offensive, intimidating, humiliating or threatening
  • behaviour that a reasonable person would consider to be offensive, intimidating, humiliating or threatening
  • ridicule (e.g. name calling, racist jokes)
  • ​physical and emotional intimidation (e.g. physical threats or abuse, display of threatening or offensive slogans).​

Apprentices and trainees who feel they are being treated unfairly should take action as soon as possible. This may be difficult, but will provide the best chance to work through the problem.

For furth​​er infor​​mation

Contact Apprenticeships Info on 1800 210 210 or the AASN provider for the training contract.​

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Last updated
14 June 2018