​​​​​Registered training organisations (supervising)

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July 2015
Registered training organisations (supervising) (PDF, 265KB)

Information to g​et started

A registered training organisation (RTO) is a training provider registered to deliver vocational education and training/assessment services. A supervising registered training organisation (SRTO) is an RTO who accepts the role to deliver specified services in regard to an apprenticeship or traineeship and to monitor delivery of training and assessment services required under a training plan. There must be an SRTO for each apprenticeship and traineeship.

Choosing an SRTO

The employer and apprentice or trainee will select a registered training organisation (their SRTO), as part of the signing and registration of the training contract.

As RTOs offer different ways of training, the employer and apprentice or trainee should 'shop around' for the appropriate training organisation for their needs. The employer and apprentice or trainee may consider needs such as where and how the trianing is delivered (e.g. in the workplace, online, via correspondence).

Some RTOs are funded by the Department of Education and Training to provide training for most apprenticeships, and some traineeships, at a reduced cost, under the User Choice program. These RTOs are listed with the information about the individual apprenticeships and traineeships on the Queensland Training Information Service (QTIS) website.

The employer and apprentice or trainee have the option to use one of these RTOs or to choose another RTO. The Australian Apprenticeship Support Network (AASN) provider can assist them to make an appropriate choice. The MySkills website​ also provides details of RTOs in your area.

Responsibilities ​​of the SRTO

The SRTO at the start and during the term of a training contract, including when a registered training contract is either permanently or temporarily transferred to a new employer and/or on return from an agreed suspension period, will:

  • Provide parties with all relevant information regarding the training and assessment requirements of the apprenticeship or traineeship.
  • Conduct an assessment to verify the employer has the capacity to supervise and train the apprentice or trainee.
  • Work with the employer and the apprentice or trainee to provide, or arrange to provide, the facilities, services, supervision and training required under the training plan.
  • Negotiate and develop the training plan with the employer and apprentice or trainee within strict timeframes. The ATIS-040 Training plan and training records information sheet​ provides further details.
  • If school-based, ensure the school has agreed to the school-based arrangement; and participate in the development of an education, training and employment schedule with all appropriate parties, to ensure the school-based apprenticeship or traineeship impacts on the school timetable. The ATIS-026 School-based apprenticeships and traineeships information sheet provides further details.
  • Provide, within 14 days of the training plan being signed, a training record in an appropriate format (e.g. paper-based or electronic format).
  • Update the training record at intervals of no more than three months.
  • Ensure that the apprentice or trainee, their parent/guardian (if applicable) and the employer are aware of the costs associated with training and, if appropriate, the implications of the User Choice program, in particular, regarding access to multiple government contributions.
  • During the term of the training contract, assist the employer and others who contribute to the apprentice or trainee's training to understand their roles and responsibilities in planning workforce tasks and delivering workplace training relevant to the apprentice or trainee's training.
  • Ensure that training and assessment required to be delivered under the training plan is delivered to the apprentice or trainee.
  • Arrange additional learning support, if required.
  • Advise the department if an apprentice or trainee is not progressing under the training plan.
  • Manage disputes regarding competence as per the SRTO's appeals and complaints resolution process.
  • Issue the qualification stated in the training plan upon completion.
  • Together, with the employer and the apprentice or trainee, sign a completion agreement, when all training and assessment required under the training plan has been completed and give this agreement to the department within 10 days of signing. The SRTO will also contact the department in the event that an apprenticeship or traineeship is fulfilled but the employer (or the apprentice/trainee) does not sign a completion agreement.

Further information for SRTOs can be found on the Training website.

Changing the SRTO during the​ term of the training contract

A change of SRTO may occur at various stages during an apprenticeship or traineeship, provided both the employer and apprentice or trainee and parent/guardian (if applicable) agree.

When an SRTO is replaced, the employer must notify them in writing at least 14 days before the replacement takes effect, and the replaced SRTO must:

  • provide a statement of attainment to the apprentice or trainee, confirming the units of competency completed under the training plan up to the replacement day, and
  • ​update the training record reflecting any training that has been undertaken and completed by the apprentice or trainee since the previous update.

The ATIS-007 Changing the training contract information sheet has further information about changing the SRTO.

When the new RTO agrees to become the replacement provider and becomes the SRTO, that organisation must meet all the responsibilities mentioned in this information sheet, including developing a new training plan within 28 days after the replacement.

SRTO has ceased ​training operations

An SRTO may cease their training operations for reasons such as closure of business, voluntarily withdrawing their scope of registration or as a result of action taken by the Australian Skills Quality Authority (ASQA).

If an SRTO is ceasing operations, they should inform the department and:

  • ​provide a statement of attainment listing the units of competency completed by Queensland apprentices and trainees enrolled with their organisation
  • update the training records to reflect training undertaken since the last update, and
  • if possible, assist the employers, apprentices and trainees to select a new SRTO.

For further ​information


  • the nominated AASN provider
  • Apprenticeships Info on 1800 210 210.

Related​ docum​​ents:

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Last updated
19 December 2016