​​General proble​​​ms and what to do

For school-based apprenti​​ces and trainees

My employer is no​t training me

Every school-based apprenticeship and traineeship (SAT) must have a training plan that outlines the training to be provided to the apprentice or trainee and who should provide it - the employer or the training organisation (also referred to as the supervising registered training organisation or SRTO).

The training organisation should take all reasonable steps to ensure that the initial training plan is signed within three months of your commencement date. If you do not have a signed training plan within this timeframe, contact your training organisation about developing the training plan.

Under the training contract, your employer must deliver training to you as required in the training plan. Your employer must also allow you to participate in the training delivered by the training organisation as outlined in the training plan.

Speak to your employer about their responsibility to deliver training to you as outlined in the ATIS-013 Employer responsibilities information sheet​. If this does not solve the problem, phone Apprenticeships Info, on 1800 210 210, who can organise an officer to discuss the responsibilities with the employer.

I'm not being su​​​pervised

School-based apprentices and trainees must be supervised in the workplace by an appropriately qualified person or persons. The qualified person(s) must permanently work in the same workplace as the apprentice or trainee during the same working hours.

Contact your training organisation to discuss any concerns. If, after this, the problem is still not solved, phone Apprenticeships Info on 1800 210 210 for further assistance.

I'm not being ​treated fairly

All types of bullying, harassment and discrimination are unacceptable in the workplace. If you feel you are being bullied, harassed or discriminated against, or you believe this is occurring in the workplace, you need to do something about it.

Bullying and harassment
Bullying is behaviour that intimidates, offends, degrades or humiliates a worker, possibly in front of co-workers, clients, or customers. The varying nature and level of workplace bullying means people exposed to it can be affected in a number of ways.

Harassment can include workplace bullying, sexual, racial or religious harassment; ridicule (for example, name calling, racist jokes); physical and emotional intimidation (for example, physical threats or abuse, display of threatening or offensive slogans) or restricted access to services and facilities.

Discrimination occurs when someone is treated unfairly or badly compared to others, often because they are seen as different.

The ATIS-004 Assistance and support information sheet​ may provide further information. Otherwise, phone Apprenticeships Info on 1800 210 210 or your Australian Apprenticeship Support Network provider to discuss the issue further.

For emp​​loyers

My school-based​​​ apprentice or trainee is not likely to complete the required training within the nominal term

If the school-based apprentice or trainee fails to achieve a particular competency by the scheduled date in their training plan, the training organisation should work with the employer and the school-based apprentice or trainee to develop a strategy to assist them to complete the school-based apprenticeship or traineeship.

If you feel that the apprentice or trainee is unlikely to complete their training before the end of the nominal term, all parties will need to apply to extend the training contract.

My school-based app​​​rentice or trainee has been suspended/expelled from school

School-based apprentices and trainees suspended from school remain as students and may continue their apprenticeship or traineeship under school-based arrangements. This suspension should not interfere with the school-based apprentice or trainee's training or employment and may provide an opportunity to increase workplace exposure during the period of suspension.

School-based apprentices and trainees excluded from school, cannot, by definition, remain in their apprenticeship or traineeship under school-based arrangements. It is acknowledged that some excluded students may be able to re-enrol in other schools.

However, for the period of time the apprentice or trainee is not enrolled at school, he/she is either a full-time or part-time apprentice or trainee and their paid working hours need to be adjusted accordingly. In other cases, excluded students forfeit that eligibility and must convert to either full-time or part-time employment or training arrangements. In both cases, an amendment to the training contract​ is required.

We're not happy with ou​r training organisation

What you can expect from your training organisation is covered in the ATIS-043 Registered training organisations (supervising) information sheet.

The employer and the school-based apprentice or trainee may replace the training organisation if both parties agree.

A training organisation that fails to fulfil its obligations should be reported to the department. Before lodging a complaint, you should try to resolve the matter through the training organisation's internal grievance or appeals process.

We're not happy with our Australian Apprenticeship Support Network (AASN) provider

AASN providers are the first point of contact during the life cycle of the training contract and are required to:

  • provide general information on apprenticeships and traineeships
  • provide information on available training organisations
  • help complete and lodge the training contract
  • provide advice on eligibility for Australian Government incentives and allowances
  • make regular contact with the employer and the school-based apprentice or trainee to check on the progress of training as well as other duties agreed with the Australian and State Government.​

If you are unhappy with your AASN provider, you should first attempt to resolve the issues with them. If you wish to make a complaint about your AASN provider, phone the Australian Apprenticeship Support Network referral line on 13 38 73.

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Last updated
19 December 2016