​​​Frequently asked questions

Creating and accessing your account
Submitting an application
General
Application assistance​​

Creating and a​​ccessing your account

Why do I need to create a​n account?

Applications for regular funding rounds open under the Skilling Queenslanders for Work initiative will only be accepted via the SQW Apps online application portal.

SQW Apps enables eligible organisations to apply for program funding in a secure cloud-based environment, requiring account registration and login.

New accounts need to be created for each funding round. Previous round login credentials are not valid.

Who is the acc​​ount owner?

The account owner is the organisation applying for funding. A person must register on behalf of the applicant organisation and identify who the authorised contact is for the organisation at the time of registration.

A registration confirmation email is sent to both the person creating the account and the authorised contact (if they differ), specifying the organisation's login details.

Login details can be shared with authorised persons within the organisation. There are no user-specific profiles.

How do I create an account?

Complete an online registration form to create an​ account for your organisation.

When submitted, an email verifying your account will be sent to your nominated email addresses.

Open the confirmation email to gain access to the portal.

Refer to the SQW Apps user guide (PDF, 1.2MB)​ for step-by-step instructions, including screen views.

I registered my details to create an account but haven't got my confirmation email.

Check your junk mail first.

If you have not received an email within one hour of registering, contact the department on 1300 369 935 during business hours or email training@det.qld.gov.au​.

The username and password provid​​ed in my confirmation email are not working.

Contact the department on 1300 369 935 during business hours or send an email to training@det.qld.gov.au​.

Alternatively, you can complete a new registration form.

I've forgotten my usernam​e and/or password.

Login details cannot be reset.

Refer to your organisation's registration email for the login credentials.

If you no longer have the original registration email, please contact the department on 1300 369 935 during business hours or send an email to training@det​.qld.gov.au​ to have your organisation's login credentials re-sent.

Alternatively, you can register a new account - from which to develop and submit applications. But please note that any applications developed under earlier accounts (submitted or in progress) cannot be changed, unless you find or obtain original account login credentials. Do not submit the same application twice or from different accounts.

How do we change ​​account details?

To update account details, please contact the department on 1300 369 935 during business hours or send an email to training@det.qld.gov.au​.

This includes updated details of authorised contacts, if required.

Can multiple peopl​e access the one account?

Yes. Someone from the applicant organisation must first register the organisation's details and specify who the authorised contact is for the applicant organisation.

A registration confirmation email is sent to both the person creating the account and the authorised contact (if they differ), specifying the organisation's login details.

Login details can be shared with authorised persons within the organisation. There are no user-specific profiles.

Sub​mitting a​n ​​application

I've created an account. Ho​​w do you submit an application? 

Completing and submitting forms in the portal involves the following steps:

1. Login to your SQW Apps​ a​ccount​. 
2. Select the form for the program you want to apply for.
3. Read and accept terms and conditions (note: you will have to accept these at the beginning of every application). 
4. Complete the application form, uploading any required supporting materials and using relevant templates supplied. 
5. Check your application for completeness, and read and accept declaration terms. 
6. Click the submit button to lodge your funding application.
7. Once submitted, an email will be sent to nominated email addresses confirming that your organisation's application has been received.

Top tips:

  • Applications can be completed over time, from anywhere and on any device with internet access.
  • While there is an auto save feature, you are encouraged to save regularly as you complete, edit and refine your application.
  • Use the Tab key to jump from field to field.
  • When mandatory fields have not been complete, validation error notifications will appear. You must complete these fields before progressing.
  • It​ is recommended that applications are submitted no later than two days prior to the closing date, to ensure any unforeseen issues do not prevent organisations from applying.

Refer to the SQW Apps user guide (PDF, 1.2MB)​ for step-by-step instructions, including screen views.

How do I attac​h a document?

Throughout the online forms, action buttons are featured where you can upload attachments.

Refer to the SQW Apps user guide (PDF, 1.2MB)​ to see an example.

What is the maximum file si​​ze for attachments?

The maximum file size is 10MB per attachment.

Preferred file types include PDF, DOC, DOCX, XLS and XLSX.

Hyperlinks to online resources, such as financial reports, are also accepted.

Can I save my appli​​cation and finish it another time?

Yes. After you start an application, you can click the save button at any time.

As you progress through the application, the application is automatically saved every time you progress to a new page.

To jump between sections and pages, save your application when you first start the form, close it then reopen it via the 'Filled out forms' tab in the main menu. You will then be given an alternative view which allows you to go back and forth through the form.

Will I receive an email​ confirming my application has been submitted?

Yes. A 'receipt of application' email will be sent confirming successful submission of your application.

I didn't receive an​​ email confirming my application has been submitted.

Check your junk mail first.

If there is still an issue, contact the department on 1300 369 935 during business hours or send an email to training@det​.qld.gov.au​​.

Can I apply fo​​r multiple Skilling Queenslanders for Work funding programs? If so, how?

Yes. An organisation can apply for funding under multiple SQW programs - provided it has the capacity to deliver multiple projects.

A separate funding application is needed for every program type (i.e. a single application cannot seek funds under both Community Work Skills and Work Skills Traineeships).

When seeking to deliver a program across multiple locations, a separate funding application is also required for every Department of Education (DET) region. For example, a single application for Get Set for Work funding can include delivery in both Mareeba and Cairns (which are in the one region), but separate applications will be needed for delivery in Cairns and Townsville (which are in different regions).

My project will be delivered in multiple​​ locations within one DET region, how to I represent this in my application?

Forms enable you to select one primary delivery location and the option to add other delivery locations, if applicable.

A drop down list of Australian postcodes and locations is provided. Ensure you only select Queensland locations relevant to the DET region that you are applying for.

Can I update my ​application after it has been submitted?

You cannot edit submitted applications in the portal.

Please check applications in full, using the application checklist, prior to submitting.

Applicant organisations can request amendments and attach additional supporting documentation before the closing date via email to training@det.qld.gov.au​ referencing the specific application (program name, region and date submitted) application.

Can I submit after funding round a​​pplications close?

No. Applications cannot be submitted after the published closing time and date​.

Organisations are encouraged​ to aim to complete their applications well before the formal closing date, to ensure that unforeseen issues do not prevent the submission of an application.

Ge​​neral

I'm concerned about inform​​​ation privacy. How secure is the portal, and how will information be stored and used?

SQW Apps is a secure cloud-based environment that complies with government information and security standards.

Information collected is used for the purposes of assessing Skilling Queensland for Work applications and contracts.

Refer to SQW Apps terms of use and privacy statement​, for more information.

What is the assess​​ment process?

Refer to the 'how applications are assessed' section of each Skilling Queenslanders for Work program page​.

When will I know if an app​​lication is successful or not?

Successful applicants will receive an email with a formal offer of funding in the week following a statement released by the Minister of Training and Skills, announcing funding round outcomes.

A letter is posted to the unsuccessful applicants, within 24 hours of a Ministerial announcement.

Will I receive feedback on an ap​​​plication?

Unsuccessful applicants are invited to seek feedback from the department when th​ey are formally notified of funding round outcomes. The feedback process is outlined at this time.

If dissatisfied with the feedback, applicant organisations can follow the appeal process outlined in program guidelines.

I don't have inter​​​net access, can I submit via other means?

No. All organisations seeking funding under Skilling Queenslanders for Work are expected to have access to the internet.

What are technical re​​quirements of accessing the SQW Apps portal?

The portal is based on Ci Anywhere software. It can be accessed using the following web browsers:

  • ​Internet Explorer 8 on Windows XP
  • Internet Explorer 9 and 10 on Windows 7
  • Internet Explorer 10 and 11 on Windows 8
  • Internet Explorer 10 and 11 on Windows 8.1
  • Safari for OSX
  • Google Chrome on Windows 7 and higher.

Screen reader accessibility is provided for desktop and laptop devices, as follows:

  • Apple Macbooks - Safari browser with in-built voice-over screen reader
  • Windows - Internet Explorer 10 or above browser using a JAWS screen reader.

Browser security​ settings

CifAnywhere will function correctly using the default security settings for the browser. For example, the default privacy setting for Internet Explorer 11 is medium and the internet zone setting is medium high.

The following settings are always required:

  • Cookies must be enabled
  • Javascript must be enabled
  • Compatibility view must be 'off' for Internet Explorer.

Application assist​​ance​

Applicant organisations are encouraged to contact their local DET regional office​ to discuss their project proposals.

For technical and other online applications assistance, and to contact your nearest regional office, email training@det.qld.gov.au or phone 1300 369 935.​​

Licence
Creative Commons Attribution 3.0 Australia (CC BY 3.0) (https://creativecommons.org/licenses/by/3.0/au/ )
Last updated
06 April 2017