​​​​​​​​​National Disability Insurance Scheme

​Training information for disability service providers

The Queensland Government​​ is committed to ensuring Queenslanders with disability have access to all that the National Disability Insurance Scheme (NDIS) offers.

Once fully implemented, around 97,000 Queenslanders with disability are expected to be accessing the NDIS, with the state’s workforce expanding by approximately 13,000 additional jobs.

The NDIS will bring about wide-ranging changes for service providers in terms of the types of jobs and skills required. Needs are expected to extend across business management and service provision, with increased focus on areas like customer service, workforce flexibility, innovation and technology.

See below for more information on how training can support your workforce development needs.

Key documents

Training provider fact sheet - Disability sector reform: What the NDIS means for training providers (PDF, 297KB or DOCX, 162KB)

Disability careers fact sheet - Disability sector careers: Training for working in the NDIS new world (PDF, 265KB or DOCX, 163KB)

Disability service provider fact sheet - Disability sector training: Supporting skilled local workforces (PDF, 280KB or DOCX, 158KB​)​

Local workforces

It is important that solutions to grow the workforce are appropriate for local needs. Your organisation will have the opportunity to grow a diverse workforce to provide the services and supports that local people with disability will want to purchase.

An NDIS Workforce Strategy for non-government organisations has been developed through a consortium of peak bodies, including Health and Community Services Workforce Council, National Disability Services (NDS), Community Services Industry Alliance (CSIA) and Queensland Council of Social Service (QCOSS). The aim of this strategy is to support you in strategically preparing your workforce for NDIS implementation.

Vocational education and training (VET) pathways can assist you to improve service quality and/or deliver new or expanded services to meet new demands of the NDIS consumer-driven market​.

Skills investment

Ongoing ​​​consultation with industry regarding skilling priorities is a key feature of VET in Queensland. 

The majority of government subsidised training is currently managed through demand-driven funding arrangements under the Annual VET Investment Plan​. This enables the government to respond to changing training and skilling needs within budget capacity.

Changes to qualifications and skill sets that are currently subsidised can be requested by industry to meet their skilling needs.

Training pathways

The Queensland Skills Gateway​ allows you to search and browse VET information. This includes courses available, training providers delivering relevant qualifications locally, government funding, career pathways and Training Queensland regional office locations and contacts.

The gateway includes a tool to help check eligibility for government subsidised training in Queensland — which is helpful when working with clients and staff, new or existing.

The Certificate 3 Guarantee provides a government subsidy to allow eligible Queenslanders to obtain their first post-school certificate III level qualification, with Higher Level Skills available for priority certificate IV and above qualifications and skill sets. 

Skilling Queenslanders for Work helps eligible Queenslanders to gain ​the skills, qualifications and experience needed to enter and stay in the workforce, with programs targeted for people who experience disadvantage.

The User Choice program provides public funding for the delivery of accredited, entry-level training to apprentices and trainees.​

Workforce development

NDIS trial site findings suggest that sector jobs and training pathways are diverse. Occupations include support workers, allied health professionals, support coordinators, managers and administrators, local area coordinators, planners and assessors.

The Queensland Training Subsidies List and the User Choice qualification and price list identify qualifications and skill sets that attract a government subsidy, including those applicable to new or existing disability sector workers.

These qualifications require students to complete work placements but some certificate III level qualifications can be undertaken as a traineeship. Your organisation can make early contact with potential employees through offering work placements or traineeships.

A range of subsidised training opportunities can also be used to:

  • strengthen career progression
  • support your workforce attraction and retention plans
  • improve your capacity to meet client customer service and technology expectations
  • expand services offered by your business​
  • support your business management, human resource management and administrative skills development needs where required for compliance with regulations.

CareCareers​, a not-for-profit initiative, also has disability sector information, including job advertising, a workforce development tool, a practitioner network, and worker attraction and retention resources.

Pre-qualified supplier system

Government subsidised training is delivered by a network of quality pre-qualified suppliers (PQS), which are registered training organisations endorsed by industry and pre-approved by the Department of Employment, Small Business and Training to deliver eligible training and assessment services.

The PQS framework delivers choice for ​​individuals and employers to select the qualification and PQS that best meets their needs.

NDIS trial site findings suggest that the disability sector workforce should reflect the demographic diversity of their clients. PQS deliver training in inclusive learning environments​ to support the participation of all students, regardless of background, including people with disability.

More information

For general NDIS information, news and enquiries, visit the NDIS website, subscribe to the national NDIS e-newsletter and call the NDIS hotline on 1800 800 110.

Visit the Department of Communities, Child Safety and Disability Services website to find out about Queensland's NDIS preparations, access the Queensland NDIS events calendar​sign up to the NDIS e-blast, read Queensland specific NDIS factsheets or ​frequently asked questions.

For more information on training in Queensland and to contact your regional training office, make an enquiry or call 1300 369 935.

Related information

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Last updated
05 June 2018